When a customer is angry or unhappy with your service, a good inbound call center can help turn them back into a loyal customer. One of the most important things for any company’s success is customer

Making a follow-up call after a sale is important for a number of reasons, including improving your business’s credibility. The follow-up adds value to the service or product the customer purchased from you and gives you an opportunity to build a relationship that could lead to additional sales from the same consumer and referrals to more potential clients.